• For orders over $49.99, FREE Shipping will be provided to the contiguous U.S. 
• For orders less than $49.99, a flat rate of $9.99 will be charged for each order.
• The shipping cost will be calculated at check out. 

• Orders will be shipped the next business day. If you would like to make any changes to your order, please email us before the next business day.
• For regular products, you can expect delivery within 2-7 business days.
• For New Launch Products, you can expect delivery within 8-15  business days. 

• Our carrier partner providers are FedEx, UPS, USPS
• P.O. Boxes address is not valid, please fill in the street address instead.
• If a tracking number is provided by the shipping carrier, we will update your order accordingly to the tracking information.

Currently, undeliverable addresses include:

• Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands
• Armed Forces Americas
• Armed Forces Europe
• Armed Forces Pacific

If you have any questions, comments or suggestions, feel free to email us at any time.

• Customer service email: service@petfamily365.com

• Please contact our customer service email within 48 hours of expected delivery and we will work with the carrier to find or replace your package.
• Our customer service email address is: service@petfamily365.com

• If we have not yet shipped your order, you can contact our service email to update the address.
• If shipped, contact us immediately and we'll try our best to reroute it.
• Our customer service email box is: service@petfamily365.com

• Nope! If you're not home, the driver will leave your package at the door, inside your mailbox, or with your doorman.

• No – at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. We currently only ship within the contiguous US.

• All items purchased from Petfamily365.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
• But you can till contact our customer service team and we wil try our best to get more information from carrier for you.

• Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

• We accept Visa, MasterCard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal.

• Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Gift card or discount code.” Then, click the button that says “Apply.”
• All promotion codes can only be used once.
• Subscribe and you will get a free shipping code as a start.

• At this time, we do not offer any additional discounts for veterans or senior citizens.
• If you’re looking for additional savings, check our front page banner, Facebook or Instagram, you will always get the latest promotion plan.

Use this text to answer common question or provide organized content about product features or details.

• You can check your order status by logging into your account and viewing your order history. The status will be displayed there.
• Or you can contact our customer service team: service@petfamily365.com

• If your order has not shipped, you can cancel or make changes by logging into your account.
• If shipped, please contact us immediately.
• Our customer service email address is: service@petfamily365.com

• Most orders arrive within our stated delivery estimates.
• If it has been longer, please contact us and we will investigate.
• Our customer service email address is: service@petfamily365.com

• Undamaged and Unused products may be returned for a refund within 30 days from the order date. 
• Returns must include all accessories.
• Returns may be rejected if the product does not meet the above requirements.
• For any special cases, please send us a message to service@petfamily365.com with your order number and detail of your conserns , our customer service team will help without hesitation.

• Petfamily365 always prepares some supprise gifts for your pet, we hope you pet will enjoy it.
• And we will be highly appraciated if you are willing to share your feedback under the product you ordered. Lots pet parenets love to hear the true using experience from customers.

If Petfamily didn’t meet your expectation, we will offer our customers a 30-Day Return Guarantee from purchase date.

• Products with non-returnable marks and free gifts cannot be returned.
• We do not accept returned items that have been sent back without proper returns requests.

• Please email to service@petfamily365.com for a return. We will issue a return shipping label to you.
• If it is a no reason return and there is no any problem with received product, a return shipping fee of $19.99 will be deducted from your refund.
• ALL RETURNS MUST BE SHIPPED TO PETFAMILY365.COM'S RETURN ADDRESS. 

Undamaged and Unused products may be returned for a refund within 30 days from the order date. 

• Returns must include all accessories.
• Returns may be rejected if the product does not meet the above requirements.
• For any special cases, please send us a message to service@petfamily365.com with your order number and detail of your conserns , our customer service team will help without hesitation.

• Your payment method will be charged automatically on the date the order is shipped.
• As soon as you place your order, you may see a pending charge for the total amount of the order.
• The pending charge will disappear 24 to 48 hours after your order ships.
• There's no need to call or update anything online.

If you’re having trouble with your credit card,make sure the billing address matches the address on file with your credit card and/or bank.Enterthe name and credit cardnumberexactly theway you see it on the card.Beforeyou place your order, add the CVV, a 3-digit code found on the back of your card.